- Returns and Exchanges
Returns and Exchanges
RETURN AND EXCHANGE POLICY:
Customers not satisfied with their order may return item(s) within 14 calendar days of delivery. Exchanges shall be conducted in same manner as refunds. To be eligible for a return, item must be unused, in the same condition as received and in original packaging. Items received in double, multi and bundle packs, must be returned in full. Clearance and gift certificates are non-returnable/refundable. To process your return, we require a proof of purchase from CR7US. CR7 items purchased elsewhere are not eligible for return through CR7US.
1. Within 14 calendar days of order delivery, and if customer wishes to return item > Submit email to HELLO@CR7US.COM. Email header must state: CR7 RETURN ORDER#xxxx (insert you order #). Body of email must include reason for return.
2. CR7US will respond to email within 24 hours of receipt, business days. If notice of return was sent within 14 calendar days of product delivery, and should CR7 customer service determine all other criteria has been met, an email acknowledgement will be sent. Should CR7US determine that the return request does not meet specified conditions, customer will be informed of decline, via email. Should item qualify for free return, CR7 Customer Service shall provide return packing label. This free return shipping must be conducted from a location within CR7US' free shipping parameters. For orders that did not qualify for free shipping, any return/shipping costs, are at the expense of customer.
3. Upon receipt of CR7US return acceptance email, customer shall mail return item(s) in original packaging within 48 hours, with identifying order details. Returns should be mailed to:
2399 Pacifica Place
Rancho Dominguez, CA 90220
Attention: RETURNS DEPARTMENT
Once returned item(s) have been received and inspected, and should conditions meet CR7US criteria, customer will be notified via email and refund issued within 7 business days of item receipt. Refunds will be executed against the form of payment utilized at time of purchase. If product is returned by a party other than original purchaser, refund will still be executed against the original transaction.