- Shipping, Returns & Exchanges
Shipping, Returns & Exchanges
CR7US.com ships to the contiguous United States and Canada. See options available at check-out. Orders valued at usd50.00, and over, qualify for free shipping excluding shipments to Puerto Rico, Alaska, Hawaii, Guam and outlying islands and territories. Shipments to Canada exclude duties and taxes which may be applicable by the government of Canada, based on value, at time of entry. Purchaser shall be responsible for any related Canadian duty and tax fees which may be assessed, upon arrival. CBSA thresholds for small package duty and tax assessment can be found by visiting https://www.cbsa-asfc.gc.ca and related pages.
RETURN AND EXCHANGE POLICY:
Customers not satisfied with their order may return item(s) within 14 calendar days of delivery. Exchanges shall be conducted in same manner as refunds. To be eligible for a return, item must be unused, in the same condition as received and in original packaging. Items received in double, multi and bundle packs, must be returned in full. Clearance and gift certificates are non-returnable/refundable. To process your return, we require a proof of purchase from CR7US. CR7 items purchased elsewhere are not eligible for return through CR7US.
1. Within 14 calendar days of order delivery, and if customer wishes to return item > Submit email to HELLO@CR7US.COM. Email header must state: CR7 RETURN ORDER#xxxx (insert you order #). Body of email must include reason for return.
2. CR7US will respond to email within 24 hours of receipt, business days. If notice of return was sent within 14 calendar days of product delivery, and should CR7 customer service determine all other criteria has been met, an email acknowledgement will be sent. Should CR7US determine that the return request does not meet specified conditions, customer will be informed of decline, via email. Should item qualify for free return, CR7 Customer Service shall provide return packing label. This free return shipping must be conducted from a location within CR7US' free shipping parameters. For orders that did not qualify for free shipping, any return/shipping costs, are at the expense of customer.
3. Upon receipt of CR7US return acceptance email, customer shall mail return item(s) in original packaging within 48 hours, with identifying order details. Returns should be mailed to:
2399 Pacifica Place
Rancho Dominguez, CA 90220
Attention: RETURNS DEPARTMENT
Once returned item(s) have been received and inspected, and should conditions meet CR7US criteria, customer will be notified via email and refund issued within 7 business days of item receipt. Refunds will be executed against the form of payment utilized at time of purchase. If product is returned by a party other than original purchaser, refund will still be executed against the original transaction.
CANADA DUTY & TAX DISPUTES:
Shipments to Canada excludes duties and taxes which may be applicable by the government of Canada, at time of entry. Purchaser shall be responsible for any related Canadian duty and tax fees which may be assessed upon arrival. Should purchaser refuse payment of any related duties and taxes upon arrival, CR7 US reserves the right to have shipment returned, refund sale and bill all applicable import and return shipment fees to purchaser.
Below is a guideline of small package duty & tax assessment as of March 2021, subject to change. For up too date information, visit:
Shipments from USA to Canada by standard mail:
$20 CAD and under: duty and tax free when imported from any country.
Above $20 CAD: duties and taxes apply when imported from any country.
Shipments from USA to Canada by courier service:
Up to $40 CAD: duty and tax free
Above $40 CAD to $150 CAD: duty free, but taxes apply
Above $150 CAD: duties and taxes apply
Some commodity exceptions may apply when shipping by mail or courier.