Shipping, Returns & Exchanges

SHIPPING:
CR7US.com ships to the contiguous United States and Canada. See options available at check-out. USA orders valued at usd50.00, and over, qualify for free shipping/returns excluding shipments to Puerto Rico, Alaska, Hawaii, Guam and outlying islands and territories. Clearance items are not eligible for refund or return. Shipments to Canada valued at usd75.00, and over, qualify for free shipping excluding certain duties and taxes which may be applicable by the government of Canada, based on value, at time of entry. Purchaser shall be responsible for any related Canadian duty and tax fees which may be assessed. CBSA thresholds for small package duty and tax assessment can be found by visiting https://www.cbsa-asfc.gc.ca and related pages.

RETURN AND EXCHANGE POLICY:
Customers not satisfied with their order may return item(s) within 14 calendar days of delivery, excluding fragrance and fragrance gift boxes and all clearance purchases. Domestic USA shipments that qualified for free shipping, qualify for free returns. Free returns, due to international costs, duty and related fees, are not offered for Canada. 

Exchanges shall be conducted in same manner as return. To be eligible for a return/exchange, item must be unused, in the same condition as received and in original packaging. Items received in double, multi and bundle packs, must be returned in full.

Fragrance, clearance and gift certificates are non-returnable/refundable. To process your return, a proof of purchase from CR7US is required. CR7 is an independent retailer. CR7 items purchased outside of CR7US.com are not eligible for return through CR7US.com. 

RETURN PROCESS:

1. Within 14 calendar days of order delivery, and if customer wishes to return item: Submit email to HELLO@CR7US.COM. Email header must state: CR7 RETURN ORDER#xxxx (insert you order #). Body of email must include reason for return. 

2. CR7US will respond to email within 24 hours of receipt, business days.  If notice of return was sent within 14 calendar days of product delivery, and should CR7 customer service determine all other criteria has been met, an email acknowledgement will be sent.  Should CR7US determine that the return request does not meet specified conditions, customer will be informed of decline, via email. Should item qualify for free return (USA only for purchases usd50.00 and over), CR7 Customer Service shall provide return packing label. This free return shipping must be conducted from a location within CR7US' free shipping parameters. For US orders that did not qualify for free shipping, Canadian orders, any return/shipping costs, are at the expense of customer. 

3. Upon receipt of CR7US return acceptance email, customer shall mail return item(s) in original packaging within 72 hours, with identifying order details. Returns should be mailed to:

CR7US
2399 Pacifica Place 
Rancho Dominguez, CA 90220
Attention: RETURNS DEPARTMENT

REFUNDS:

Once returned item(s) have been received and inspected, and should conditions meet CR7US criteria, customer will be notified via email and refund issued within 7 business days of item receipt.  Refunds will be executed against the form of payment utilized at time of purchase.  If product is returned by a party other than original purchaser, refund will still be executed against the original transaction.   

CANADA DUTY & TAX DISPUTES:

Shipments to Canada excludes duties and taxes which may be applicable by the government of Canada, at time of entry or at time of product return to CR7US. Purchaser shall be responsible for any related Canadian duty and tax fees which may be assessed. Should purchaser refuse payment of any related duties and taxes upon arrival, CR7 US reserves the right to have shipment returned, refund sale and bill all applicable import and return shipment fees to purchaser. 

For up too date information, visit:
https://www.cbsa-asfc.gc.ca/services/cusma-aceum/lvs-efv-eng.html

Some commodity exceptions may apply when shipping by mail or courier. CR7 terms outlined above are effective from March 11, 2022.