Return Policy

RETURN POLICY & PROCESS

We want you to be happy with your CR7 purchase. If there is a sizing issue or you are not completely satisfied with your order, you may request a return or eligible even exchange within 14 calendar days of delivery.

Return Eligibility

For hygiene, product integrity and resale considerations, CR7US.COM accepts clothing returns only when merchandise is in new, resalable condition and meets all of the following requirements:

  1. Unworn
  2. Unwashed
  3. Clean and free of hair, lint, dust, debris, odors or other signs of use
  4. Returned in its original, like-new packaging
  5. All original tags, ribbons and related product packaging intact and in like-new condition

As an independent retailer of CR7 Underwear products, CR7US.COM cannot repackage and resell merchandise that has been used or returned with missing or damaged packaging or tags. All returned merchandise is carefully inspected upon receipt before a refund or exchange is approved.

Items Not Eligible for Return

The following are not eligible for return:

  • All CR7 Fragrance products. Once sealed packaging or bottles have been opened, fragrance cannot be resold. In addition, fragrance is classified as dangerous goods (DG) for transportation and requires specific packaging and labeling for shipment.
  • Clearance merchandise
  • Items designated Final Sale
  • Items outside the stated return window
  • Worn or used merchandise
  • Washed merchandise
  • Items that have been altered, modified or damaged after delivery

Please review the CR7US.COM Return Exclusions before submitting your request.

Promotions, Bundles & Other Return Conditions

BOGO & Bundle Offers: Products purchased as part of a Buy One, Get One promotion, bundle or similar multi-item offer must be returned together to qualify for a refund. Size exchanges for eligible clothing within a bundle may be permitted, subject to product availability and standard return requirements. BOGO or bundle offers that include fragrance products are not eligible for return or refund.

Free Gifts With Purchase: If an order qualified for a free item based on purchase value or another promotional threshold, and a return reduces the qualifying purchase below that threshold, the free item must also be returned in new condition. Eligible exchange requests remain subject to availability and standard return requirements. Orders that include fragrance products remain subject to the fragrance return exclusions above.

Frequent Returns: Customers with repeated return requests, including two or more returned orders within a 30–60 day period, may no longer qualify for a complimentary return label at CR7US.COM's discretion. Eligible merchandise may still be returned within the applicable return window, but return shipping may be the customer's responsibility.

Return Location: Return labels are issued based on the original delivery address associated with the order. If merchandise is subsequently shipped or transported to another country or location, arranging its return within the required return period is the purchaser's responsibility.

Return to Sender / Undeliverable Packages: If a carrier is unable to deliver an order because of incorrect address information provided at checkout or determines that the destination is undeliverable, CR7US.COM will process the applicable refund after the package has been successfully returned to our fulfillment center. For questions regarding an unsuccessful delivery attempt, please contact the carrier directly using your tracking information.

Even Exchanges

An even exchange is an exchange of the same eligible clothing product for a different size and is handled through the same return authorization and inspection process described below.

When an even exchange is requested, CR7US.COM Customer Care will confirm availability of the requested replacement size. If available, the replacement item will be reserved against the open return while the original merchandise is being returned.

The replacement will not ship until the returned merchandise has been received by CR7US.COM and successfully inspected to confirm that it meets all return eligibility requirements. Once approved, the reserved replacement will be released for shipment.

Even exchanges are subject to product availability. If the requested size is unavailable, Customer Care will advise you of the available return options.

For U.S. orders, the $8.00 return processing fee does not apply to approved even exchanges. Canadian exchanges remain subject to applicable Canadian return/exchange charges.

Fragrance products are not eligible for exchange.

Ready to Request a Return or Exchange?

If your merchandise meets the requirements above, please complete the following steps within 14 calendar days of delivery:

  1. Email Hello@CR7US.COM.
  2. Use the subject line CR7 RETURN REQUEST – Order #[your order number] or CR7 EXCHANGE REQUEST – Order #[your order number].
  3. Send your request from the email address associated with the order.
  4. Include the reason for your return. For an even exchange, include the size you would like to receive.
  5. Requests submitted within the 14-day return window will generally receive a response within 24 business hours, excluding weekends and holidays.
  6. Please monitor your inbox and spam/junk folders. CR7US.COM may request additional information before approving a return or exchange and issuing a return label.
  7. A return label will be provided for qualifying requests. System-generated label emails may occasionally be routed to spam or junk folders.
  8. Once your return label is issued, the package must be accepted by the designated carrier within 14 calendar days. Returns tendered to the carrier after this period will no longer be eligible and the return request will be closed. Please see Declined Returns for additional information.
  9. Once received, returned merchandise is generally inspected within 24–48 business hours, excluding weekends and holidays.
  10. For an approved return, the applicable refund will generally be issued within 24 business hours following inspection. For an approved even exchange, the reserved replacement item will be released for shipment following successful inspection.

What Will My Refund Include or Exclude?

Approved refunds are based on the eligible merchandise purchase price and applicable refundable taxes, subject to the following:

  • A $8.00 return processing fee for U.S. orders or $28.00 return processing fee for Canadian orders will be deducted from qualifying refunds.
  • The $8.00 U.S. processing fee is waived for approved even exchanges.
  • Original U.S. shipping charges are non-refundable.
  • Shipping charges associated with Canadian orders, including applicable customs and duty charges included in the original shipping charge, are non-refundable.
  • Route Shipping Protection, purchased separately at checkout, is non-refundable.
  • Applicable sales tax paid on returned merchandise will be refunded in accordance with applicable state and local tax requirements. Any applicable Canadian taxes collected on merchandise and eligible for refund will be handled in accordance with applicable Canadian tax requirements.
  • Once a refund has been issued by CR7US.COM, please allow approximately 24–48 business hours for U.S. banking institutions and up to 7–10 business days when an international banking institution or payment method was used for the credit to appear on your account. Processing time is determined by your bank, card issuer or payment provider. Once CR7US.COM has successfully issued the refund, we no longer have visibility into your financial institution's processing timeline.

For additional information, please review the Return Policy, Exchange Policy, Return Exclusions and Declined Returns.

Return Facility

For informational purposes only, approved returns are processed through the CR7US.COM commercial fulfillment center:

CR7US.COM Returns
2399 Pacifica Place
Compton, CA 90220

Do not send merchandise to this address without an approved return request and return instructions from CR7US.COM.