Route Terms of Coverage

CR7US offers customer's the option to purchase protection for your deliveries via Route Inc., at checkout. Route Inc. is a 3rd party elective insurance service and all terms, conditions, claims and resolutions are managed by the team at Route Inc.

CR7US is unable to directly resolve situations in which deliveries have been lost by carrier or stolen following a carrier confirmed delivery.

Please see Route Inc. terms of coverage located on their website. Route protection offers consumers shipment insurance but as with any insurance, terms of coverage are conditional.


Packages presumed to be lost
Invalid address or delivery barriers
Only Part of the order delivered
Packages labeled "return to sender"
Order stuck in customs
Order marked as unfulfilled or unshipped
Order issue filed too soon

Delivered but missing package
Filing a police report
Delivered to wrong address

Input wrong address at time of order
Quality control, unsatisfied with product
Too late to file
Expedited shipping has not arrived
Payment installment companies
No tracking information
Package in Pre-Shipment
Non-sanctioned shipping address
Closed order issues
Didn't want Route
Checkout requires ID verification

If you have questions related to your Route protection coverage, please review Route Inc.'s terms, conditions and timelines for filing. Send valid claim information by email to, email must include details regarding your claim and the order #. will respond within 24 hours, Monday - Friday (excluding holidays) and submit all valid claims to Route Inc.